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Support2021-05-28T08:36:43+00:00
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Frequently asked questions

Frequently ask questions

We have collected the most common questions for you and created a list with the best solutions.

Blinking RED light on the Projector2021-04-12T12:46:16+00:00

If you see a red-light blinking, it means the projector is in an Error state (or warning state), it could be that the Projector Lens life span is about to be finished and we need to replace the projector lens with the new one. Before that you can still try the following:

  • Unplug the power cable from the projector and wait for 15 seconds and then plug it back in again.
  • OR keep the power cable unplugged and press and hold the power button on the projector for 15 seconds and then plug the power cable back again and try to start the projector.
  • Reset lamp timer by selecting Menu from physical remote control for projector, then goto OPTIONS-> LAMP SETTINGS -> LAMP RESET -> Select “YES”.
The projector doesn’t project any PuttView visuals2021-04-12T11:41:44+00:00

This may be due to the reason that the computer and/or PuttView application could not detect Projector i.e. multiple displays issue. Make sure the following:

  • the wiring of the system has not been changed.
  • The projector is switched ON.
  • Windows has detected the projector properly (right-click on Desktop → Display Settings), this should show more than one display. In the case of two projectors, there should be three displays in total.
  • Under Desktop → Display Settings, each display has a display resolution of ‘1280*800’.
  • Close the PuttView application on the Computer and restart it using the shortcut “PuttView” on the Desktop.
A “Shutdown” has been pressed on Tablet, but the Monitor and the Projector still show an image2021-04-12T11:41:38+00:00
  • Restart the Tablet App, make sure it is connected to the Application on the Computer (PuttView Logo is displayed on top of the screen in either “Practice” or “Professional” Mode), and press “Shutdown” in the Main Menu again.
  • If the problem persists, i.e. the projector can’t be switched off using the automatic shutdown procedure please contact support. In the meantime, you can keep the PuttView Application on the Computer running and switch off the Projector manually using the Projector Remote Control.
PuttView shows ‘License File Invalid’2021-04-12T11:40:32+00:00
  • Make sure the Wi-Fi adapter is disabled under ‘Advanced network settings.’
  • Navigate to the ‘Control Panel’ -> ‘Network and Internet’-> ‘Network and Sharing Center’.
  • On the left-hand panel click into ‘Change adapter settings
  • Disable Any Extra Ports that are not currently the active internet-connected port.
  • Important: Make sure to name the ethernet adapter as “Ethernet” and the camera adapter as “Camera” (if applicable).
  • How to rename network adapter name? click on the network adapter, right-click on it and select ‘rename’, and at the end, press enter.
PuttView Tablet App cannot connect to the PuttView Application on the Computer2021-04-12T11:40:26+00:00
  • Make sure the Tablet is connected to the Wi-Fi with SSID “PuttView”. (On the Home Screen, Swipe down from the top of the Screen and Press + Hold the Wi-Fi button on the very left. Afterward, select the Wi-Fi “PuttView” and enter the password “ConnectPVIndoor!”.
  • Make sure the PuttView Application on the Computer is running. In case the PuttView Application or the Computer is not responding, restart the computer and launch the PuttView app using the desktop shortcut. Please make sure that the projector is switched on.
  • Make sure the computer is connected to the Router with an Ethernet cable
  • Restart the Tablet App completely, i.e., close the App by pressing the “Recents” key and then close the PuttView App by clicking on the “X” in the top right, restart the App and check whether it can get a connection.
  • In case there is still no connection, reboot the Tablet.
How to calibrate Holes using the PuttView tablet?2021-04-12T11:39:44+00:00
  • Make sure the PuttView system is turned on and connected to the tablet.
  • On the tablet, Select the ‘Settings’ menu -> Enter Password (20357).
  • Press ‘Hole Menu to add/calibrate holes on the green.
  • Adjust the location of real holes in PuttView so that they line up with actual holes on the green.
  • Add and Delete virtual holes.
  • Use Change to select the next hole.
  • Move the position of virtual holes with the arrow icons. Use Factor to set how much the hole will be moved in each step.
  • Use the slider to set the size of the selected hole.
How to update PuttView settings e.g. Units, Green Speed (Stimp), delete sketches, etc?2021-04-12T11:39:04+00:00
  • Make sure the PuttView system is turned on and connected to the tablet
  • On the tablet, Select the ‘Settings’ menu -> Enter Password (20357).
  • Press ‘Done’ to save the settings.
How to change the drills and game setup on the green?2021-04-12T11:39:32+00:00

To change the game and drills set up on the green please contact PuttView support: support@puttview.com

How to enable Ball-tracking?2021-04-12T11:38:19+00:00
  • Make sure the PuttView system is turned on and connected to the tablet
  • Click on the “Professional” icon on the main screen from the tablet
  • Click on the “Ball Tracking” button on the bottom left corner
  • Click on enable/disable the ball-tracking on the PuttView system.
  • You must see a circle around the PuttView ball number on the green as an indication that Ball tracking is enabled.
Ball-Tracking is not working2021-04-12T11:38:14+00:00
  • Make sure that the camera’s view is not blocked. The camera must be able to see the green surface.
  • The Ball-Tracking performance may be reduced if there is no light in the room.
  • If a message appears on the screen saying, “No Camera Found” after the Ball-Tracking is activated, please follow the FAQ section “Cannot find a Ball tracking camera”.
Cannot find a Ball-tracking camera2021-04-12T12:45:40+00:00
  • Quit PuttView software on the PC, and the first step is to open the ICCapture and make sure that the camera is accessible and is giving a video feed. ICCapture can be opened from the Start menu (see figure left). Once the ICCapture is opened, the camera must be showing a video feed – showing the green in the image (see figure right).
  • Make sure that the camera is connected to the system and is powered on through the power over ethernet (PoE) adapter
  • Make sure that only one camera is connected to the system. If there is a second camera is attached, please disable the camera. The external camera(s) can be disabled by navigating to the device manager and disabling all the cameras under the camera’s icon (see Figure). This option will only be visible if there is a second camera device attached to the PC through the USB.
  • The USB end of the Ethernet to USB adaptor is connected to a USB 3.0 port
Ball Tracking Lighting requirements2021-04-12T12:39:01+00:00

The lighting conditions must be controlled to ensure optimal operating conditions for PuttView Indoor. Specifically, direct daylight needs to be avoided and ideally, the room lighting should be dimmable. Any measures needed to ensure the right lighting conditions will be taken care of by the operator of the facility and are not part of this quote. The required lighting levels to ensure PuttView and Ball Tracking are working according to expectations are:

  • Minimum Lighting Level: 150 Lux
  • Maximum Lighting Level: 350 – 400 Lux
  • Recommended Lighting Level: appr. 200 Lux
  • Uniform Lighting Levels throughout the putting green

Still need help?

If these steps do not solve the existing problem, please contact support@puttview.com or use the contact form below.